SMM.Africa Case Policy

SMM.Africa Case Policy

This policy outlines the procedures, responsibilities, and limitations related to service requests, disputes, and account management on SMM.Africa.

It is designed to maintain transparency, protect users, and ensure reliable social media marketing operations.

Scope of Services

SMM.Africa provides social media marketing services including followers, likes, views, and subscriber engagement across multiple platforms.

All services are executed through automated systems with defined parameters, predictable behavior, and transparent monitoring.

User Responsibilities

  • Provide accurate and complete information when placing orders.
  • Ensure that links or account identifiers submitted are correct and accessible.
  • Use services in compliance with platform rules and local laws.
  • Monitor orders and report discrepancies within the specified timeframe.

Dispute and Case Handling

Users may open a case when an order does not meet the agreed service parameters.

  • Discrepancies must be reported within 7 days of order completion.
  • Cases should include relevant order IDs, screenshots, or details demonstrating the issue.
  • SMM.Africa reviews cases objectively and communicates resolution steps.

Resolution Procedures

Resolution may include:

  • Re-delivery of the service within the original parameters.
  • Partial or full credit to user account for eligible cases.
  • Account review to prevent repeated issues.

All resolutions are at the discretion of SMM.Africa and based on available system data.

Refunds

SMM.Africa generally does not provide direct monetary refunds.

Credits may be issued for eligible cases as a form of account balance adjustment.

Refunds or credits are subject to verification and review of service delivery and order logs.

Limitations and Exclusions

  • SMM.Africa is not responsible for third-party platform penalties or account restrictions.
  • Services cannot be guaranteed to produce viral results or specific growth numbers.
  • Cases reported after the defined timeframe will not be eligible for resolution.
  • Abuse of the dispute system may result in account suspension or termination.

Communication and Transparency

SMM.Africa communicates case status updates directly through the dashboard or registered contact channels.

All users are encouraged to track their orders and monitor delivery data to ensure alignment with service expectations.

Policy Updates

SMM.Africa reserves the right to update this Case Policy periodically to improve service reliability and compliance.

Users are expected to review updates and remain informed about procedures and limitations.

Final Statement

This policy is designed to maintain clear expectations, operational transparency, and trust between SMM.Africa and its users.

All users are responsible for understanding and adhering to the terms outlined herein.